Refund policy

We always want to have the happiest of customers, but we do not accept returns if you simply changed your mind. We also do not refund items damaged by you.

As well as rights under Consumer law, you also have some responsibilities. Let's work together to get any issues sorted! 

Our shipments all come with tracking via Australia Post and their international partners.

In the event that your order arrives damaged in any way, please contact us via email or the website as soon as possible with your order number and a photo of the item(s) condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

We reserve the right to replace items in part or in full, depending on the item(s) condition.

First, we will ask you to send the damaged part/item back to us for assessment. If the damage has occurred due to a production fault rather than fair wear and tear, we will then refund the postage you paid to return the goods, as well as sending a replacement item/part free of charge.

You must get proof of return postage from your local post office or courier. It is highly recommended for high-value goods to use tracked and signed for service. If you fail to identify proof of postage then you are liable for any lost items. We cannot be held liable for goods that fail to arrive.

If the whole package does not arrive, in the first instance we ask you to discuss with your local post office. You will have received a tracking number by email when you ordered. If you did not receive a tracking number please contact us by email - info at strypergolf dot com dot au. This is not your responsibility, but it often results in a far faster resolution than us trying to do it at your end. So thanks in advance!!

If your packaging arrives, but there are missing items due to damage to the packaging (eg an item has fallen out) we ask you to attend your local post office and submit an incident report. This is the first thing Australia Post asks us for and can save a lot of time. You should take photos and document that it arrived already damaged.

We aim to handle returns and exchanges in the same speedy manner we do with all orders. Rest assured customer service is a priority and we attempt to process all claims the same business day.

If you have any further questions, please don't hesitate to contact us at info at strypergolf dot com dot au